Shipping Info

Processing your order

VelociBeauty aims to process and dispatch orders within 4–10 business days. This is processing time; carrier transit time is additional. Weekends and public holidays are not counted as business days.

Delivery timing and charges

Delivery depends on the destination and carrier. Seasonal demand, customs and service interruptions can affect arrival times. Review the shipping charges and available options at checkout before paying.

Address changes

Check your delivery address carefully. If you notice a mistake, contact velocibeauty@yahoo.com as soon as possible. Address changes may not be possible after dispatch.

Delayed or missing parcels

If an order is delayed, undeliverable or marked delivered but missing, email us with your order number so we can help investigate. Contact us before placing a replacement order.

Stock and international orders

If availability affects fulfilment, we will contact you about your options. Ask us before ordering if you need clarification about destination availability or possible import charges.

Returns

Read our Returns page or contact velocibeauty@yahoo.com for help.